Returns & Exchanges
At Sequin, we want you to shine in every piece you purchase, which is why we offer a seamless 30-day return policy for all unworn items in their original condition. If your new outfit doesn't provide the perfect sparkle, our simple exchange process ensures you find the right fit effortlessly.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is free of makeup or perfume.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing